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TIMM Spa is an appointment based business and we understand that sometimes our clients need to cancel their scheduled appointment. Appointment cancellation with less than 24 hours notice will incur a $25 fee. Appointment no-shows will be charged for the full price of the service. If you have a gift certificate or pre-paid service and you no-show or cancel with less than 24 hours notice you will forfeit your service. Appointments made by a Membership client with less than two hour cancellation notification will be charged $25 on their next billing cycle, and will be charged half of the booked service cost for a no-show. The charges cover the time lost by the technician and allow us to refill the appointment time to accommodate other clients. Thank you for honoring our time and honoring our effort to make relaxation an important part of everyone’s lives.